Today was busy like the old days. Things rapidly came together with a new client and I had to do a phone interview and write a follow-up memo. It doesn’t sound very time consuming (it is). It also doesn’t sound especially interesting but, again, it is. Many of our clients are desperately ill. I describe myself as the tip of the arrow since I’m often the first one to really get to know a new client and their history, as well as their family.
Much of what I do is about sizing up the client in a lot of different ways. Sometimes, as it was today, it’s about getting a sense of the client’s vitality, especially his memory and mental sharpness. The client has faced a terminal diagnosis and has undergone a very risky surgical procedure with chemotherapy to follow. It is not an easy time in the life of the client or the family. The first time I spoke to this client (after his diagnosis but before his surgery) he sounded fantastic. Rather than sounding anything like a typical 80 year old he sounded 60…maybe even younger. I knew that 4 weeks after his surgery he would sound like a completely different person, and he did. But, he’s a tough guy and shows no inclination to going gentle in to this or any good night. He’s an easy guy to root for.
Recapitulating a long phone call like that is tricky. It’s a memo that’s likely to be read in haste even though it was written with great care. That’s just the way things work in this business; the best of efforts are not always appreciated for what they are, yet it’s still critical that one’s best effort is put forward. This being anything but my first rodeo, I am Ok with all of that. I sleep well knowing we’re on the right side of the cases we pursue and that there’s not a long line of people who can do what I do in quite the way I do it. All of my work today was done in no more than 3 hours but it felt much longer and took a good deal of starch out of me. There’s no getting used to speaking to the very ill shortly after a diagnosis. Feeling like an interloper or an opportunist is easy. Finding a way to always be regarded as a positive force during a very negative time for both the client and the family is an art. I’m not perfect at it, but I’m better than most, or at least I think I am.
I’ve been warned about leaving out the writing soundtrack in my posts. Sometimes I need a soundtrack but occasionally all I can stand are the clicking sound of my laptop’s keys. There’s no real formula to it though I have to say I have a much lower tolerance to audible distractions than I used to. Anyway, tonight’s soundtrack is drowning out the keyboard clicks and that’s a good thing. I’m listening to Empty Hearted Town from Warren Zevon’s posthumous (2007) record, Preludes: Rare and Unreleased Recordings. There are 16 tracks here. Some are a marginal versions of marginal songs but the track I mentioned and Tule’s Blues and Studebaker, among a handful of others, make the collection more than worthwhile. Anyway, thanks for listening.